People asking in the evening and at weekends
Someone visiting at night who gets no answer will not wait until morning; they look at another company. The assistant answers there and then and takes their contact details.
AI website assistant
An assistant that answers with your own business information
Most people who land on your site will not fill in a form and will not call; if they cannot find the answer straight away, they leave. The assistant answers from the approved information about your site and your business, does not invent anything it does not know, and points people to the step where they can reach you. Conversations and requests build up in your own customer panel.
What it is for
Which need it solves
Answering the same question every day
Opening hours, what is covered, how to get a quote — these come in many times a day. The assistant handles them so you can get on with real work.
Businesses paying for visitors
Every click from an ad costs money. If a visitor leaves without an answer, that money is gone.
Packages
One package: Site AI Assistant
Provided on a monthly subscription and set up in 1–2 days. The amount and the monthly allowance are set at the quote stage.
Site AI Assistant
Businesses that do not want to miss a question on their site
3.650
₺
monthly subscription · VAT included
An AI assistant that answers questions on your site from your own business information. Follow the conversations and the requests in your own customer panel.
- A chat window that opens in the bottom right of the site
- Answers from approved site and business information
- AI-supported natural answers to free-text questions
- Quick question buttons for common queries
- Automatic greeting outside working hours too
- Collects name, phone, e-mail and request details as needed
- Points to contact or quote when the information is not there
In your own customer panel
- Conversation history and the requests that came in
- Usage and service status
- Subscription and renewal information
Information updates, support and change requests are opened from the panel.
Customer panel
What you can see in your own customer panel
In the panel you see your service and its results, and you open information updates and support requests. Lonk Digital handles the flows and what the assistant is allowed to know.
- Conversation history: what visitors asked
- Requests that came in, with the contact details left behind
- Usage and service status
- Subscription and renewal information
- Information updates, support and change requests
Setup
How the setup is done
01
Information is gathered
Your pages, services, working pattern and frequently asked questions are collected as the assistant's source.
02
Limits are written down
What it will answer, and what it will pass on to you instead, is put in writing.
03
Checked with sample scenarios
Before going live it is tried with examples close to real questions and the answers are corrected.
04
Goes live, the panel opens
The chat window is added to your site and your own customer panel is opened.
Information and permissions we need from you
- The ability to add a small piece of code to the site
- Up-to-date service, working pattern and contact information
- Greeting text, logo and brand colour
- Where to send people when there is no answer
- A heads-up when your information changes
Work that needs a separate quote
- Live stock and order lookup
- Creating a confirmed appointment
- Understanding files, audio and images
- Connections to systems outside the site
Scope
What is included
An assistant that answers questions on your site from your approved business information and collects the conversations and requests in your own customer panel.
- Setup and configuration specific to your business
- A chat window that opens in the bottom right of the site
- A view that works on mobile and desktop
- Adapted to your logo, brand colour and greeting text
- Answers from approved site and business information
- AI-supported natural answers to free-text questions
- Quick question buttons for common queries
- Automatic greeting outside working hours too
- Collects name, phone, e-mail and request details as needed
- Points to contact or quote when the information is not there
- Access to your own customer panel
- Maintenance and operation checks within the package
Frequently asked questions
Common questions about this service
If anything else is on your mind, one WhatsApp message is enough.
Can the assistant give wrong information?
The assistant answers from what is on your site and from the approved information you give us. On something it does not know it does not guess; it points to contact or to the quote step. We do not claim it "knows every question" — we agree the scope together during setup.
Can I see the questions people ask?
Yes. Conversations and the requests that came in are listed in your own customer panel. Over time that list shows what people most want to know; correcting your site copy accordingly is the cheapest improvement there is.
If I change information on the site, will the assistant know?
Changes are checked and then transferred into the assistant's knowledge. Opening an information update request in the panel is enough.
My site is not with you — can it still be installed?
It can. Adding a small piece of code to the site is enough. If someone manages your site, that takes a few minutes.
Do I have to configure everything from the panel?
No. In the panel you see conversations, requests and usage, and you open information updates, support and change requests. Lonk Digital configures the flows and the AI setup.
Can it create an appointment or an order?
Not in the base package. The assistant collects requests; creating a confirmed appointment or order is a separate scope and is stated in the quote.
Other services
Most often taken together with this
WhatsApp Automation
Two packages that handle incoming WhatsApp messages, either with ready replies or with AI-supported natural conversation.
Instagram & Facebook Message Automation
Two packages that handle Instagram and Facebook messages, suitable comments and the questions that keep coming back.
Custom Automation Solution
A solution that brings the repeated jobs in your business together in one automation flow, built around the systems you already use.
Let's get started
Tell us about your project, and we'll send a clear quote the same day.
In a free initial consultation we listen to your needs, and provide you in writing with the suitable package, exact price, and delivery date. No obligation.
Average response time: within the same day.