Businesses selling through Instagram
If price and order questions arrive by direct message, the speed of the first reply affects sales directly.
Instagram and Facebook automation
Two packages that handle Instagram and Facebook messages
Plenty of people like a post; few write. The ones who do usually ask a single word, and if the answer is slow they forget about it. The Ready Reply package handles that first contact with answers you choose; the AI Conversation package includes all of it and also understands what is being asked in direct messages. Conversations, comment actions and requests collect in your own customer panel.
What it is for
Which need it solves
Posts that get a lot of comments
Answering comments one by one takes hours. The automation replies to suitable comments and moves interested people into direct messages.
Followers who never become customers
There is only one link in the profile and most people get lost there. The automation takes people to the page about the thing they asked.
Packages
Two package options
The AI Conversation package also includes everything in the Ready Reply package. Both are provided on a monthly subscription and set up in 1–2 days; the number of accounts and pages to connect is set at the quote stage.
Social Media Ready Reply
Businesses that get messages and comments on Instagram and Facebook
4.500
₺
monthly subscription · VAT included
Handle Instagram and Facebook messages, suitable comments and common questions with the answers you choose.
- Greeting for Instagram direct messages
- Handling messages to the connected Facebook page
- Ready replies based on keywords
- Price, address, opening hours and service pointers
- Approved replies to suitable comments on selected posts
- Comment to direct message where the platform allows it
- A link to the right page on your site and request collection
In your own customer panel
- Conversations, comment actions and requests
- Status of the connected accounts and a usage summary
- Subscription and renewal information
Ready-reply and flow change requests are opened from the panel.
This package does not include AI-supported natural conversation.
Social Media AI Conversation
Businesses with heavy direct-message traffic
7.500
₺
monthly subscription · VAT included
A social media assistant that understands what your customer is asking in direct messages and answers naturally from your business information.
- Everything in the Social Media Ready Reply package
- Reads the meaning of suitable direct messages
- Builds natural answers from approved business information
- Takes a suitable, limited part of the conversation into account
- Follow-up questions to understand the need
- Service and information pointers
- Moves into the request collection flow
In your own customer panel
- Conversations, comment actions and requests
- Status of the connected accounts and a usage summary
- AI usage summary
Ready-reply and flow change requests are opened from the panel.
Comparison
The difference between Ready Reply and AI Conversation
The AI package also includes everything in the ready-reply package.
| Feature | Social Media Ready Reply 4.500 ₺ | Social Media AI Conversation 7.500 ₺ |
|---|---|---|
| Instagram message handling | Yes | Yes |
| Facebook message handling | Yes | Yes |
| Keyword replies | Yes | Yes |
| Ready replies to suitable comments | Yes | Yes |
| Comment to message where suitable | Yes | Yes |
| Pointing to the right page | Yes | Yes |
| Request collection | Yes | Yes |
| Your own customer panel | Yes | Yes |
| Conversation, comment action and request tracking | Yes | Yes |
| Connection and usage status | Yes | Yes |
| Support and change requests | Yes | Yes |
| Reading the meaning of a direct message | No | Yes |
| Natural direct-message answers from business information | No | Yes |
| Taking conversation context into account | No | Yes |
| AI usage summary | No | Yes |
| Select | Select |
Customer panel
What you can see in your own customer panel
In the panel you see your service and its results and you open support and change requests. Lonk Digital configures the ready replies and the flows.
- Conversations, comment actions and the requests that came in
- Status of connected accounts: visible when permission or action is needed
- Usage summary and what the package covers
- AI usage summary in the AI package
- Subscription and renewal information
- Ready-reply and flow change requests
Setup
How the setup is done
01
The accounts are authorised
Your Instagram professional account and your Facebook page are verified and authorised separately.
02
Flow and answers are written
Which message gets which answer, which posts have their comments handled and where people are pointed are put in writing.
03
Checked with sample scenarios
Before going live it is tried from your own account and the answers are corrected.
04
Goes live, the panel opens
The automation is switched on and your own customer panel is ready to use.
Information and permissions we need from you
- The Instagram account being a business or creator account
- Separate authorisation for the Instagram account and the Facebook page
- Which posts should have their comments answered
- Up-to-date price, address and opening hours information
- The approved answers to use in comments
Work that needs a separate quote
- Writing live messages from the panel and taking a conversation over instantly
- Connecting more accounts and pages than agreed
- Creating a confirmed appointment or order
- Ad management and campaign design
Scope
Included in both packages
Two packages that handle Instagram and Facebook messages, suitable comments and the questions that keep coming back.
- Setup and configuration specific to your business
- Greeting for Instagram direct messages
- Handling messages to the connected Facebook page
- Ready replies based on keywords
- Price, address, opening hours and service pointers
- Approved replies to suitable comments on selected posts
- Comment to direct message where the platform allows it
- A link to the right page on your website
- Collecting name and request details
- Notifications about new requests
- Access to your own customer panel
- Maintenance and operation checks within the package
Frequently asked questions
Common questions about this service
If anything else is on your mind, one WhatsApp message is enough.
What is the difference between the two packages?
The Ready Reply package works from the keywords and answers you decide. The AI Conversation package includes all of that; on top of it, in suitable direct messages it understands what is being asked and produces a natural answer from your approved business information.
Could my account be closed?
Not when it is set up within the rules. The connection is made through official authorisation of your account. We do not use methods that log in with your password and send messages; that is the risky approach.
Does it work on a personal account?
It does not. The Instagram account has to be switched to a business or creator account and linked to a Facebook page. That switch is free and we do it for you.
Is a message sent from every comment?
No. Comment replies work on selected posts and on suitable comments; on public comments the answer you approved in advance is used. Moving from a comment into a direct message happens where the platform allows it.
What happens if the AI is unavailable?
Greetings, keyword replies, pointers and request collection flows carry on working.
How many accounts can be connected?
The number of accounts and pages to connect is stated in the quote. Accounts added on top of that are treated as a scope change.
Other services
Most often taken together with this
WhatsApp Automation
Two packages that handle incoming WhatsApp messages, either with ready replies or with AI-supported natural conversation.
Content Automation
A service that prepares your blog posts and social media copy regularly and puts them in front of you for approval in your customer panel.
AI Website Assistant
An assistant that answers questions on your site from your approved business information and collects the conversations and requests in your own customer panel.
Let's get started
Tell us about your project, and we'll send a clear quote the same day.
In a free initial consultation we listen to your needs, and provide you in writing with the suitable package, exact price, and delivery date. No obligation.
Average response time: within the same day.