Businesses whose phone and WhatsApp never stop
Most incoming messages are the same few questions. Once those are automated, the phone only rings for real work.
WhatsApp automation
Two packages that handle your WhatsApp messages
A customer who writes on WhatsApp does not like waiting; if no reply comes soon they write to another company. The Ready Reply package handles them with menus and keywords; the AI Conversation package includes all of that and also understands what the customer writes in their own words. In both packages, conversations and requests collect in your own customer panel.
What it is for
Which need it solves
Working alone or with a small team
You cannot look at messages while you are on the job. The automation gives the first reply, takes the customer's details and lets you know.
Getting messages after hours
A customer writing at night is not left waiting until morning; they know when to expect an answer and their request is recorded.
Packages
Two package options
The AI Conversation package also includes everything in the Ready Reply package. Both are provided on a monthly subscription and set up in 1–2 days; the amount and the monthly allowance are set at the quote stage.
WhatsApp Ready Reply
Businesses that get the same questions again and again
3.900
₺
monthly subscription · VAT included
Handle repeated WhatsApp questions with keywords, menus and answers you decide in advance.
- Automatic greeting message
- A menu of services, price information, address and opening hours
- Replies based on keywords
- Predefined answers to common questions
- Step-by-step collection of name and request details
- Out-of-hours information message
- Hand-off to a person when no answer is found
In your own customer panel
- Conversation and request records
- Connection and usage status
- Subscription and renewal information
Ready-reply and flow change requests are opened from the panel.
This package does not include AI-supported natural conversation.
WhatsApp AI Conversation
Businesses whose customers write in their own words
5.850
₺
monthly subscription · VAT included
A WhatsApp assistant that understands questions written in different ways and answers naturally from your business information.
- Everything in the WhatsApp Ready Reply package
- Builds an answer from the meaning of a free-text message
- Natural conversation using approved business information
- Takes a suitable, limited part of the conversation into account
- Follow-up questions to understand the need
- Helps collect request details during the conversation
- Hands off to a person when the information is not enough
In your own customer panel
- Conversation and request records
- Connection and usage status
- AI usage summary
Ready-reply and flow change requests are opened from the panel.
Comparison
The difference between Ready Reply and AI Conversation
The AI package also includes everything in the ready-reply package.
| Feature | WhatsApp Ready Reply 3.900 ₺ | WhatsApp AI Conversation 5.850 ₺ |
|---|---|---|
| Automatic greeting | Yes | Yes |
| Menu and quick pointers | Yes | Yes |
| Replies based on keywords | Yes | Yes |
| Ready answers to common questions | Yes | Yes |
| Request collection | Yes | Yes |
| Out-of-hours message | Yes | Yes |
| Your own customer panel | Yes | Yes |
| Viewing conversations and requests | Yes | Yes |
| Connection and usage tracking | Yes | Yes |
| Support and change requests | Yes | Yes |
| Reading the meaning of a message | No | Yes |
| Natural answers from business information | No | Yes |
| Taking conversation context into account | No | Yes |
| AI usage summary | No | Yes |
| Select | Select |
Customer panel
What you can see in your own customer panel
In the panel you see your service and its results and you open support and change requests. Lonk Digital configures the ready replies and the flows.
- Conversation records and the requests that came in
- Connection status: visible when an action or permission is needed
- Usage summary and what the package covers
- AI usage summary in the AI package
- Subscription and renewal information
- Ready-reply and flow change requests
Setup
How the setup is done
01
The account is authorised
Your business number is registered on the WhatsApp business platform through official account authorisation. Knowing the number alone is not enough.
02
Flow and answers are written
The menu layout, keywords, ready answers and when it hands off to a person are put in writing.
03
Checked with sample scenarios
Before going live it is tried with examples close to real messages and the answers are corrected.
04
Goes live, the panel opens
The automation is switched on and your own customer panel is ready to use.
Information and permissions we need from you
- Official authorisation of your business account
- Up-to-date service, address and opening hours information
- Approval of the common questions and the answers to give
- Which channel new request notifications should go to
- When it should hand off to a person
Work that needs a separate quote
- Writing live messages from the panel and taking a conversation over instantly
- Bulk campaign sending
- Creating a confirmed appointment or order
- Connections to stock, order or accounting systems
- Usage fees charged by Meta and any connection provider
Scope
Included in both packages
Two packages that handle incoming WhatsApp messages, either with ready replies or with AI-supported natural conversation.
- Setup and configuration specific to your business
- Automatic greeting message
- A menu of services, price information, address and opening hours
- Replies based on keywords
- Predefined answers to common questions
- Pointing to the links you choose
- Step-by-step collection of name and request details
- Out-of-hours information message
- Hand-off to a person when no answer is found
- A notification to the channel you choose for each new request
- Access to your own customer panel
- Maintenance and operation checks within the package
Frequently asked questions
Common questions about this service
If anything else is on your mind, one WhatsApp message is enough.
What is the difference between the two packages?
The Ready Reply package answers based on the menus and keywords we set in advance. The AI Conversation package includes all of that; on top of it, it understands a message written in the customer's own words and produces a natural answer from your approved business information.
Does it work with my own number?
Yes, with your business number. The connection is made through official authorisation of your account; knowing the phone number alone is not enough. We handle that step.
What happens if the AI is unavailable?
The greeting, menu, ready answers and request collection flows carry on working. The conversation does not stop.
Can I take the conversation over from the panel?
At this stage, writing live messages from the panel and taking a conversation over instantly is not part of the package. If you need it, we prepare a separate quote.
Can I send bulk messages?
Bulk campaign sending is not included in the base package. It is discussed separately, and the usage fees on Meta's side are stated in the quote.
Does it create appointments or orders?
The automation collects requests. Collecting a request is not the same as creating a confirmed appointment or order; that scope is set separately.
Other services
Most often taken together with this
AI Website Assistant
An assistant that answers questions on your site from your approved business information and collects the conversations and requests in your own customer panel.
Instagram & Facebook Message Automation
Two packages that handle Instagram and Facebook messages, suitable comments and the questions that keep coming back.
Custom Automation Solution
A solution that brings the repeated jobs in your business together in one automation flow, built around the systems you already use.
Let's get started
Tell us about your project, and we'll send a clear quote the same day.
In a free initial consultation we listen to your needs, and provide you in writing with the suitable package, exact price, and delivery date. No obligation.
Average response time: within the same day.